Network and Workstation Qualified Technician

Eugene, Oregon, United States · TECHNICAL · TIER 2 expand job description ↓

Description

1 | SUMMARY OF FUNCTIONS:

In this position one is on-call 24/7 working on networking systems in various business settings. The network and workstation-qualified technician may be called upon to perform many types of network-qualified and workstation-qualified tasks at any time as well as responding with extreme efficiency. It is important that one is self-motivated and able to work successfully independently. This person must be able to communicate proficiently with customers as well as working well in a team. This position requires one to have working knowledge of current technologies and the ability to follow standard operating practices to competently diagnose client issues. A large part of the position is basic maintenance of systems and networks.


2 | MAJOR DUTIES AND RESPONSIBILITIES:

  • Workstation support:
    • Diagnosing user level issues
    • End user support:
      • Answer phone calls
      • Routine systems maintenance
      • Malicious software removal
      • Data recovery
      • Multi system imaging and deployment
    • Hardware diagnostics
    • Hardware and software purchasing
    • Installing software and hardware
    • Management of work stations and IP configuration
    • Receive hardware deliveries
    • Using diagnostic tools
  • Network support:
    • Basic understanding of DHCP/DNS
    • Configuration, management, and maintenance of network info structure including documentation of hardware locations and configurations network layouts
    • VPN configurations
    • Wire shark
  • General:
    • Documentation of steps performed
    • Following standard operating procedures (SOP) and guidelines
    • Implementation of resolution
    • On-site and remote client support
    • Open communication with other techs, leads, and office personnel
    • Proper appearance
    • Understanding and using mobile platforms
    • Using file versioning systems (SharePoint, etc)
    • Working with a ticket system
  • Basic scheduled maintenance
  • Being available and responsive 24/7
  • Being on-site within an hour (depending contract) or scheduling evening work with the client if the issue is invasive
  • Communicating with other techs often
  • Constantly checking ticket system, calendar, and email
  • Following up on network related appointments
  • Planning the day around appointments and projects
  • Responding to User Help Requests in the Ticket System

3| Daily Responsibilities:

Availability Expectations of Position

  • On-call availability 24-7-365 (Limited Response Expected)
    • Mission critical network and server outages as needed.
    • Client Phone Calls
      • Schedule for “normal business hours” non-critical activities or escalate to supervisor if requested outside of business hours.
    • Supervisor and technician calls to verify documented or undocumented activities performed for clients during shift or scheduled onsite or offsite work.
  • Normal On-Call Business Hours Availability 7AM to 6PM
    • Scheduled Appointments
    • Provide Telephone, Chat, Ticket System, and Remote Support as needed
    • Bench work as needed
  • Scheduled availability for system maintenance and server maintenance as needed.
    • Evenings, weekends, and holidays, as scheduled
  • Expected no on-call/on-site response times:
    • 2 weekends per month of no scheduled or emergency response
    • 2 Weeks Paid Vacation Annually
  • Expected work hours per week: 40-45 typical, Evening and Weekend scheduled work is expected to maintain networks and servers.

4 | Organizational Relationships:

In partnership with workstation-qualified techs, bench techs, and deferring to Lead tech and office personnel

Requirements

5 | Skills/Knowledgebase

  • Flexibility
  • High level of people skills
  • Proficiency in:
    • All operating system branches
    • Computer maintenance
    • Data recovery
    • Diagnosing
    • Imaging solutions
    • Installing peripheral computer technology
    • Installing operating systems and software
    • Network wiring
    • Network rack installation
    • Operation and configuration of:
      • Network hardware
      • Network software
      • Network Management utilities
      • Firewalls
    • Running network cable
    • Setting up and testing hardware
    • Setup and configure of mobile platforms
    • Software diagnostic
    • Solution oriented Skills
    • Spam filtration
    • Telco switch installation and management
    • Trouble shooting user issues
    • Understanding of network configurations
    • Working Knowledge of Active Directory, Open Directory, and LDAP
    • Working Knowledge Cisco Security Appliances
    • Working knowledge of Linux appliance environments (PFsense, Monowall, Openfiler, Etc.)

6 | Experience

  • Required 2 years field experience
  • Required 1-2 years customer service
  • Preferred Computer Network Operations (CNO) 2 year degree
Preferred Cisco Certified Network Administrator (CCNA)

Benefits

7 | Benefits

  • Salary $40,000 - 50,000 per year
  • Some benefits occur after a probationary period and depend on position
  • Mileage reimbursement (if applicable)
  • Paid vacation
  • Insurance (medical, dental, vision, Rx)
  • Simple IRA
  • Company provided
    • IPhone
    • Laptop
    • Tools/Workbag
  • Car

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Personal information
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Application Details
Are you an Oregon resident or will be within the next week? (Candidates already in the process of relocating may apply. In-person interviews cannot be done through video conferencing.)
Have you applied for a position at Deus Machine before?
Do you have a valid driver's license?
Are you available to work days?
Are you available to work nights?
Are you available to work weekends?
Are you available to work holidays?
Are you available to work on-site and in-person?
Have you ever opened a computer?
Do you have experience as a Managed Service Provider?