Server Qualified Technician

Eugene, Oregon, United States · TECHNICAL expand job description ↓

Description

1 | SUMMARY OF FUNCTIONS:

In this position one is on-call 24/7 working on servers and networking systems in various business settings. The server qualified technician may be called upon to perform many types of server-qualified, network-qualified and workstation-qualified tasks at any time as well as responding with extreme efficiency. It is important that one is self-motivated and able to work successfully independently. This person must be able to communicate proficiently with customers as well as working well in a team. This position requires one to have working knowledge of current technologies and the ability to follow standard operating practices to competently diagnose client issues. A large part of the position is basic maintenance of systems, networks, and servers.


2 | MAJOR DUTIES AND RESPONSIBILITIES:

  • Workstation support:
    • Diagnosing user level issues
    • End user support:
      • Answer phone calls
      • Routine systems maintenance
      • Malicious software removal
      • Data recovery
      • Multi system imaging and deployment
    • Hardware diagnostics
    • Hardware and software purchasing
    • Installing software and hardware
    • Management of work stations and IP configuration
    • Receive hardware deliveries
    • Using diagnostic tools
  • Network support:
    • Basic understanding of DHCP/DNS
    • Configuration, management, and maintenance of network info structure including documentation of hardware locations and configurations network layouts
    • VPN configurations
    • Wire shark
  • Server support:
    • Administer WSUS
    • Apply updates and patches
    • Maintaining and managing virtual server
    • Maintain security protocols
    • Manage mail servers
    • Manage, maintain, and safeguard complex domains
    • Manage servers
    • Manage server based sharing
    • Manage users
    • Managing work groups
    • Troubleshoot and maintain intranet and internet
    • Updates and scripting
  • General:
    • Availability to work with clients on many levels
    • Documentation of steps performed
    • Following standard operating procedures (SOP) and guidelines
    • Implementation of resolution
    • On-site and remote client support
    • Open communication with customer executives
    • Open communication with other techs, leads, and office personnel
    • Proper appearance
    • Understanding and using mobile platforms
    • Using file versioning systems (SharePoint, etc)
    • Working with a ticket system
  • Analyze systems for possible issues
  • Basic scheduled maintenance
  • Being available and responsive 24/7
  • Being on-site within an hour (depending contract) or scheduling evening work with the client if the issue is invasive
  • Communicating to customers mandatory maintenance cycles timing
  • Constantly checking ticket system, calendar, and email
  • Constantly assessing and making changes to the systems for optimal functioning
  • Following up on network related appointments
  • Implementing the WSUS server
  • In constant contact with all administrators, staff, and other techs
  • Maintaining preparation for working at any time of day on issues
  • Performing mandatory maintenance cycles during evenings and weekends as appropriate for time zones.
  • Planning the day around appointments and projects
  • Researching issues
  • Responding to user help requests in the ticket system
  • Schedule, plan, and communicate advanced issue resolution
  • Watching for server qualified tickets in email via mobile device
  • Working on issues that take 24+ hours depending on the scope of the issue or project
  • Supervisory position on accounts, provide mission critical outage coverage and weekend/after-hours support for clients when Primary and Secondary servicing technicians are unable to meet guaranteed response times.
  • Review tickets to verify work of technicians you supervise on a monthly basis.
  • In partnership with workstation-qualified techs, bench techs, and deferring to Lead tech and office personnel
  • Some benefits occur after a probationary period and depend on position
  • Mileage reimbursement (if applicable)
  • Internet reimbursement
  • Paid vacation
  • Simple IRA
  • Company provided
    • IPhone
    • Laptop
    • Tools/Workbag

3| Daily Responsibilities:

Availability Expectations of Position

  • On-call availability 24-7-365 (Guaranteed Response Expected)
    • Mission critical network and server outages as needed.
    • Client Phone Calls
      • Schedule for “normal business hours” non-critical activities if possible.
    • Resolve supervisory questions for other technicians
    • Resolve guaranteed response time requests (those outside of normal scheduled times or response required to meet contracted response times)
  • Normal On-Call Business Hours Availability 7AM to 6PM (Seldom Scheduled Outside)
    • Scheduled Appointments.
    • Provide Telephone, Chat, Ticket System, and Remote Support as needed.
    • Resolve complex bench work issues, if escalated.
  • Scheduled availability for system maintenance and server maintenance as needed.
    • Evenings, weekends, and holidays, as scheduled
  • Expected no on-call/on-site response times:
    • 3 Weeks Paid Vacation Annually
  • Expected work hours per week: 45-50 typical, Evening and Weekend scheduled work is expected to maintain networks and servers.

Requirements

4 | Skills/Knowledgebase

  • Flexibility
  • High level of people skills
  • Proficiency in:
    • Active directory configurations
    • Administering WSUS
    • All operating system branches
    • Computer maintenance
    • Data recovery
    • Diagnosing
    • DHCP/DNS configuration
    • Domain level configuration
    • Imaging solutions
    • Installing peripheral computer technology
    • Installing operating systems and software
    • Mail server management and configuration enfaces on exchange
    • Mobile platforms
    • Network integration of servers
    • Network wiring
    • Network wrack installation
    • Operation and configuration of:
      • Network hardware
      • Network software
      • Network management utilities
      • Firewalls
    • Running network cable
    • Server configuration and management
    • Server role management
    • Setting up and testing hardware
    • Setup and configure of mobile platforms
    • Software diagnostic
    • Solution oriented Skills
    • Spam filtration
    • Sub-netting and domain locations
    • Telco switch installation and management
    • Trouble shooting user issues
    • Understanding of network configurations
    • Winds configuration

5 | Experience

  • 4-6 years of field experience in server environments
  • 4+ years as an MSP
  • CCNA
  • MSCE certification
  • Network admin
  • Redhat or cent certification
  • Secure network operation
System and server administration

Benefits

6 | Benefits

  • Some benefits occur after a probationary period and depend on position
  • Mileage reimbursement (if applicable)
  • Internet reimbursement
  • Paid vacation
  • Simple IRA
  • Zero contribution insurance (medical, dental, vision, RX)
  • Company provided
    • IPhone
    • Laptop
    • Tools/Workbag
    • Car

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Personal information
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Application Details
Are you an Oregon resident or will be within the next week? (Candidates already in the process of relocating may apply. In-person interviews cannot be done through video conferencing.)
Have you applied for a position at Deus Machine before?
Do you have a valid driver's license?
Are you available to work days?
Are you available to work nights?
Are you available to work weekends?
Are you available to work holidays?
Are you available to work on-site and in-person?
Have you ever opened a computer?
Have you physically worked on a server before?
Do you have at least 4 years as a Managed Services Provider?